SHIPPING

We offer delivery services to the UK.

The charges for shipping are calculated during the checkout process, based on your location and the number of bottles you are purchasing.

For other countries please contact us at info@whiskypto.com for a custom shipping solution. 

Taxes and Tariffs

All alcoholic products sold by Whiskypto are subject to UK alcohol tax, which is included in the price.

Delivery

Due to the nature of alcohol being involved in the delivery process, it is essential that you or your authorised recipient are at least 18 years old and able to provide identification upon delivery. If no one over 18 years of age is present, the delivery will be rescheduled. If delivering to a public address, such as your workplace or office, please ensure that a trusted individual accepts the parcel on your behalf.

Please ensure the correct delivery address details are provided at the time of ordering. Any delivery issues that arise due to incorrect or incomplete address details are the responsibility of the cardholder.

Please allow 1 working day to pick and pack your order. During busy seasons this can take a little longer.

If your order is returned to us due to non-delivery we will give you the option of re-shipping the goods (at your expense) or refunding your order less our shipping fee and any additional fees levied by our carrier to return the consignment to us. Where the recipient has requested a change to delivery directly with the courier, such as address changes or date of delivery, responsibility for the consignment and final delivery lies with the customer and not Whiskypto Ltd.

Delivery times displayed on the web site are indicative only and are subject delays out with our control such as the weather, national holidays, stock movement, delays within the courier's network and customs delays.

Packaging Information

We use eco-friendly packaging and take utmost care in packaging our products. Both the box and air sacs are fully recyclable. The box is manufactured with cardboard, and the air sacs is constructed with high quality PA + PE materials. Please understand that the cardboard boxes used for packaging are designed to protect the bottles, and minor wear may occur.

INSURANCE

When you check out you will have the option of taking out our insurance, this insurance will cover damage, loss, or theft during transit.

In the unlikely event that this happens please contact us immediately.

Note: The damaged bottle should be retained.